Terms of service

Time Waves – Terms of Service

Last Updated: 18 November 2025 (AEST)

Business Name: Time Waves
ABN: 81 969 941 931
Business Structure: Sole Trader (Australia)
Postal Address: PO Box 3012, Warner QLD 4500, Australia
Contact: info@timewaves.co  |  timewaves.com.au

This document (“Terms”) forms a legally binding agreement between the customer (“you”) and Time Waves (“we”, “us”, “our”). It governs all access to and use of our website, shopfront, mobile interfaces and any associated services or content (collectively, the “Services”).

1. Acknowledgement & Acceptance

By accessing, browsing, purchasing through, or otherwise using the Services, you:

• affirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy;
• confirm that you are at least the age of majority in your jurisdiction (18 years in Australia) or have obtained verifiable parental/guardian consent;
• if you are a parent or legal guardian permitting a minor to use the Services or place an order, agree to be responsible for that minor’s use of the Services and to be bound by these Terms in respect of any such order;
• acknowledge that Time Waves uses Shopify Inc. (“Shopify”) as its e-commerce platform; any contract of sale is formed solely between you and Time Waves.

By using the Services, you also represent and warrant that you have the legal capacity and authority to enter into these Terms, that your use of the Services will comply with all applicable laws, and that any information you provide to us (including during sign-up or checkout) is accurate, complete and up to date.

Our online store is powered by Shopify. While Shopify provides the e-commerce platform and related technology, all sales made through the Services are between you and Time Waves. To the maximum extent permitted by law, you agree that Shopify is not responsible for, and you will not bring any claim against Shopify in respect of, any products or services supplied by Time Waves or any dealings you have with us.

2. Consumer Guarantees (Australian Consumer Law)

Your statutory rights under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“ACL”) apply in addition to any warranty we provide. Nothing in these Terms restricts, modifies or excludes any consumer guarantee, right or remedy conferred by the ACL.

• Goods must be of acceptable quality (s 54), fit for purpose (s 55), and match their description (s 56).
• For a major failure, you may choose a refund or replacement.
• For a minor failure, we may repair, replace or refund within a reasonable time.
• Refunds will be issued to the original payment method once required returns are received.

3. Accounts & Security

You may need an account to complete purchases. You must:

• provide accurate and complete information;
• keep login credentials secure;
• notify us immediately of unauthorised access;
• accept responsibility for activity under your account.

4. Products, Pricing & Taxes

• All prices are in Australian Dollars (AUD). We are not currently registered for GST.
• Prices exclude shipping, duties, VAT or import taxes for customers outside Australia.
• We may correct pricing errors or discontinue products without notice.
• Promotions and digital coupons may have separate terms that prevail in the event of conflict.

You agree to provide current, complete and accurate billing, payment and contact details for all purchases made through the Services, and to update this information promptly if it changes. By submitting payment details you represent and warrant that you are authorised to use the payment method provided and that we (and our payment processors) may charge that method for the total amount of your order, including any applicable shipping charges, duties and taxes.

From time to time there may be information on the Services that contains typographical errors, inaccuracies or omissions (for example, relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability). We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time, including after you have submitted your order, subject always to your rights under the ACL.

5. Orders & Contract Formation

Your order is an offer. A contract is formed only once:

1. payment has cleared, and
2. we issue an electronic confirmation.

We may decline or cancel orders (with full refund) due to suspected fraud, payment issues, incorrect pricing, or regulatory restrictions.

6. Manufacturing, Fulfilment & Shipping

6.1 Made-to-Order Production
All apparel is made to order by our fulfilment partners. Production typically takes 2–7 business days from order acceptance.

6.2 Shipping Estimates
Estimated transit times after dispatch:

• Australia & NZ: 5–10 business days
• North America & EU: 7–14 business days
• Rest of World: 7–21 business days

These are estimates only and may vary due to customs, weather or carrier delays.

6.3 Risk & Title
Title passes when full payment is received. Subject to your rights under the ACL and any other Non-Excludable Rights (as defined in Section 16), risk in the goods passes upon delivery to your nominated address or when they are first made available for collection (as applicable).

6.4 Insurance
Standard carrier liability applies unless optional parcel insurance is offered and purchased at checkout.

6.5 Fulfilment Partners (Australia, China, North America & EU)
We use vetted print-on-demand fulfilment partners located in Australia, China, North America and the EU. Depending on item type, stock, routing and destination, your order may be produced and dispatched from any of these locations.

Our partners handle printing, cutting, sewing, quality control, packaging and carrier pickup. Time Waves remains the supplier of record under Australian law. All after-sales obligations and ACL rights apply directly between you and Time Waves.

• Production window: generally 2–7 business days from acceptance;
• Minor print, colour or placement variations may occur due to industry-standard processes and do not of themselves constitute a defect;
• Carrier selection and routing are determined by the fulfilment partners based on efficiency, service availability and destination. Tracking details are provided once available.

If a fulfilment partner fails to meet required standards (for example, late dispatch, incorrect production or faulty workmanship), Time Waves will, at its option, repair, replace or refund the affected goods in accordance with the ACL and Section 8.

Nothing in this section limits your ACL rights regarding delays, failure of supply or defective goods.

7. International Trade & Compliance

You warrant that:

• you are not located in a sanctioned jurisdiction and will not export goods in breach of Australian, UN, US or EU sanctions;
• you will not use the products in contravention of export-control, embargo or anti-boycott laws;
• you are responsible for any import duties, VAT/GST or customs clearance fees charged by your local authorities.

8. Returns, Change-of-Mind & Warranty Process

8.1 ACL Claims (Australian Consumer Law)
If you believe there is a problem with your product (for example it is faulty, not of acceptable quality, or does not match description), please contact info@timewaves.co with your order number and supporting evidence (photos/videos). Your rights under the ACL, including any right to a repair, replacement or refund in the case of a major failure, apply in addition to any policy in this clause. We do not charge any restocking fee or require you to pay return postage where you are exercising your Non-Excludable Rights (as defined in Section 16) under the ACL.

8.2 Change-of-Mind (Made-to-Order Items)
Because our apparel is made-to-order, we do not offer automatic refunds or exchanges for change-of-mind. However, subject always to your ACL rights, we may in our discretion accept unworn, unwashed items in original condition within 30 days of delivery, provided that:

• return postage for change-of-mind returns is at your cost; and
• a reasonable restocking fee of up to 20% of the item price (capped at AUD 20 per item) may apply to cover handling and processing.

8.3 Return Logistics
For approved returns we will issue a return authorisation and instructions. Goods returned without prior authorisation may be refused or returned to sender, subject always to your rights under the ACL.

9. Intellectual Property

The Services, including all trademarks (registered or unregistered), graphics, logos, text and software, are the intellectual property of Time Waves or its licensors. Nothing in these Terms grants, by implication or otherwise, any licence to you except for personal, non-commercial use of the Services. Unauthorised use may violate copyright, trade mark and other laws.

Brand & Logo Usage. The Time Waves name, logo and associated branding are protected trade marks and/or copyrighted works of Time Waves. You must not use our branding for commercial purposes without our prior written consent, and you must not use it in misleading, offensive or inappropriate contexts. Community members may use the Time Waves name and logo for non-commercial fan content (such as match graphics or social media posts) provided that such use is honest, does not imply official endorsement, and is consistent with our community guidelines (as published on our website from time to time). If you are unsure whether your use is permitted, please contact us at branding@timewaves.co for approval.

10. Feedback & User Content

By submitting reviews, comments or other content (“Feedback”) you grant Time Waves a worldwide, perpetual, irrevocable, royalty-free licence to use, modify, reproduce, display and sub-licence such Feedback for any purpose, including promotional and marketing purposes. To the maximum extent permitted by law, you consent to us doing any act or omission in respect of your Feedback that would otherwise infringe your moral rights. You warrant you have all rights necessary and that content is lawful, non-defamatory and free of malicious code.

Esports & Gaming Content. From time to time the Services may include opinions, strategies, settings or gameplay discussions relating to video games (including CS2) and esports. Such content is provided for general informational and entertainment purposes only and does not constitute official advice, coaching or a guarantee of performance or outcomes. Subject always to your rights under the ACL, we are not responsible for any game performance issues, account actions (including suspensions or bans), financial losses or other consequences arising from your reliance on any such content.

11. Third-Party Tools, Sponsors & Links

External tools and links are provided “as is” and “as available”. Your use of third-party services (for example, payment gateways, social login providers, or embedded content platforms) is subject to their terms and privacy policies. Subject to your Non-Excludable Rights under the ACL, we are not liable for any loss arising from the acts or omissions of such third parties, except to the extent caused by our own acts or omissions.

Sponsorships, Partners & Affiliates. From time to time we may feature sponsors, partners or affiliate brands on the Services or our social channels. Any references, links or promotions for their products or services are for informational and marketing purposes only and do not constitute our endorsement or guarantee of those products or services. Your dealings with sponsors or partners are solely between you and them. Subject to your Non-Excludable Rights under the ACL, we are not responsible for, and are not liable for any loss arising from, their acts, omissions, products, services or policies.

Security & Anti-Abuse Tools. To protect the Services from spam, fraud and abuse we may use third-party security or anti-bot tools (for example, CAPTCHA or bot-detection services). These tools may analyse technical data or usage patterns as described in their own terms and privacy policies. Your use of such features is subject to those third-party terms in addition to these Terms and our Privacy Policy.

12. Optional Account Integrations

We may integrate with social-login, digital wallets or other APIs. Your use of those features is subject to the relevant third party’s terms and privacy policy. Subject to your Non-Excludable Rights, we are not liable for any loss arising from such integrations, except to the extent caused by our own acts or omissions.

13. Prohibited Conduct

• Breaching, testing or circumventing our security or authentication measures;
• Engaging in fraudulent, abusive or illegal activity, including money laundering or sanctions evasion;
• Infringing any third-party intellectual property or other proprietary rights;
• Distributing malware, viruses, spam or other harmful or disruptive code;
• Harvesting or collecting personal data about others without their consent or in breach of privacy laws;
• Impersonating any person, team, brand or entity, or misrepresenting your affiliation with any of them;
• Using the Services for misleading, deceptive or fraudulent purposes, including fake promotions or scams;
• Using the Services to post, share or distribute unlawful, offensive, defamatory or hateful content;
• Using the Services for unauthorised solicitation, excessive advertising or spamming.

14. Force Majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, labour disputes, utility failures, or governmental acts. Nothing in this clause limits your rights under the ACL, including any right to a refund or other remedy where there is a major failure, unreasonable delay, or where goods are not supplied.

15. Disclaimer of Warranties

All information on the Services is provided in good faith for general informational and entertainment purposes only. Except as expressly provided in these Terms or required by the ACL, we do not make any representation or warranty that the content is complete, accurate or up to date, and it does not constitute professional, legal, financial or technical advice.

Except as expressly provided in these Terms or required by the ACL, the Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for purpose and non-infringement.

16. Limitation of Liability

16.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (“ACL”) or any other law that cannot be excluded (“Non-Excludable Rights”).

16.2 Where you acquire goods or services from us as a consumer under the ACL and the goods or services are of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for failure to comply with a consumer guarantee is not limited.

16.3 Where you acquire goods or services from us other than as a consumer, or where we are otherwise permitted by law to limit our liability, our liability in respect of any claim arising out of or in connection with the Services or any product is limited, at our option, to one or more of the following:

• in the case of goods: repair or replacement of the goods, the supply of equivalent goods, or the payment of the cost of doing so; and
• in the case of services: resupplying the services, or paying the cost of having the services resupplied.

16.4 Subject to clauses 16.1–16.3 and to the maximum extent permitted by law, we are not liable for any indirect or consequential loss, or loss of profit, revenue, goodwill or data, arising out of or in connection with the Services or any product, even if we have been advised of the possibility of such loss.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Time Waves, its officers, agents and employees against any claim, demand, loss or damages (including reasonable legal fees) made against us by a third party arising out of:

• (a) your breach of these Terms;
• (b) your violation of any applicable law; or
• (c) your infringement of any third-party intellectual property rights,

except to the extent that we have caused or contributed to the relevant loss. This indemnity does not limit or exclude any Non-Excludable Rights you may have under the ACL or other law.

18. Termination

We may suspend or terminate your access at any time if you breach these Terms or if we reasonably suspect misuse of the Services. Obligations relating to intellectual property, limitation of liability and indemnities survive termination.

19. Severability

If any provision of these Terms is held invalid, illegal or unenforceable, such provision will be enforced to the maximum extent permissible and the remainder will remain in full force.

20. Assignment

You may not assign or transfer any rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

21. Governing Law & Jurisdiction

These Terms are governed by the laws of Queensland and the Commonwealth of Australia. You submit to the exclusive jurisdiction of the courts of Queensland. If you are a consumer resident outside Australia, you may have mandatory rights under your local consumer laws. Nothing in these Terms affects any such non-excludable rights.

22. Dispute Resolution

1. Internal Escalation: Email info@timewaves.co with details; we will aim to respond within 10 business days.
2. Mediation: If unresolved, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) in Brisbane under its Guidelines.
3. Litigation: If still unresolved after 30 days of mediation, either party may commence proceedings in the courts of Queensland.

23. Changes to Terms

We may modify these Terms at any time by posting an updated version and updating the “Last Updated” date. Material changes will be notified by email (where practicable). Changes to these Terms will apply to future use of the Services and to future orders. The version of the Terms in force at the time you place an order will apply to that order, unless a change is required by law or a regulator. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

24. Contact & Notices

All legal notices should be sent to the postal address above, with a copy by email. Electronic communications satisfy any legal requirement that communications be in writing.