Shipping policy
Shipping Policy
Last Updated: 18 November 2025 (AEST)
1. Processing & Production
All Time Waves apparel is made to order by our fulfilment partners. Production time is typically 2–7 business days after your order is confirmed and payment has cleared.
These timeframes are estimates and may vary during peak periods. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
Please review your order carefully before submitting. Due to our automated production workflow, we may not be able to modify or cancel an order once it has been placed.
2. Transit Times
Once dispatched, estimated carrier transit times are:
- Australia & NZ – 5–10 business days
- North America & EU – 7–14 business days
- Rest of World – 7–21 business days
These are estimates only and not guaranteed delivery dates. Delays may occur due to weather, customs processing, peak seasonal volumes, or carrier backlogs.
If delivery is unreasonably delayed or goods are not supplied, you may be entitled to a remedy under the ACL. See our Returns & Refunds Policy for details.
3. Shipping Costs & Flat Fees
We charge flat shipping rates per order. The applicable rate for your region is displayed at checkout. Flat fees apply regardless of order size or weight.
Any duties, VAT, customs fees or import taxes charged by your local authority must be paid by you. Orders refused or returned due to unpaid duties may not be eligible for a refund, except as required under the ACL.
4. Risk, Insurance & Lost Parcels
Risk in the goods passes to you when they are delivered to the shipping address you provide, or first made available for collection (as applicable). Nothing in this section limits your rights under the ACL if goods are not delivered within a reasonable time or arrive damaged.
Standard shipments are covered only by the carrier’s default liability limits. Optional parcel insurance may be available at checkout.
If your parcel is lost in transit, damaged, or significantly delayed, contact us at info@timewaves.co. We will liaise with the carrier and our fulfilment partner. Where non-delivery or damage is confirmed, we will repair, replace or refund the affected items in line with the ACL and our Terms of Service.
If a parcel is returned to us due to an incorrect or incomplete address, failed delivery attempts, or non-collection, we may charge a reshipping fee. This does not affect your ACL rights where the failure relates to a major fault or delay caused by us.
5. Tracking Your Order
Once your order ships, you’ll receive a tracking number by email. You can track your shipment via the carrier’s website or through your Time Waves account.
6. Split Shipments & Backorders
Orders containing multiple items may ship separately depending on production schedules and warehouse routing. You will receive separate tracking updates for each parcel where applicable.
If an item is backordered or requires additional production time, we will notify you promptly.
7. Our Fulfilment Partners
Time Waves apparel is manufactured and dispatched by our vetted print-on-demand fulfilment partners with production facilities in Australia, China, North America and the EU. Depending on stock availability, routing efficiency and your delivery address, your order may be produced at any of these locations.
Fulfilment location cannot be chosen or guaranteed by the customer. Routing is determined automatically by our production network.
Our fulfilment partners are responsible for printing, cutting, sewing, quality control, packaging and arranging carrier pickup. Time Waves remains the supplier of record under Australian law, and all warranty, quality and post-sale obligations are handled directly by us in accordance with the Australian Consumer Law (ACL).
8. Contact & Support
Questions about shipping? Email us at info@timewaves.co with your order number and we’ll be happy to assist.